Day: May 12, 2025

Throughout my career as an accommodations industry trainer and conference speaker, I have often had some version of this conversation when I meet new people in casual social settings when a polite conversation migrates from “So, Douglas, where are you from?” on to “So, what do you do for work?” Unlike so many traditional professions, my life’s work seems to be a bit harder to understand for most people, and the conversation usually goes like this: Doug: “My company conducts training ...